How do I contact PNP if I am having purchase issues?

If you made a purchase that does not appear in your PNP account, the elves can sort it out.

First, check that you are signed in with the same email address you used for the purchase. Purchases are linked to a PNP account, not to a device.

If it is still missing, contact our elves using our support request form. Please include:

• The email address of your PNP account
• Your receipt or order confirmation (from PNP, PayPal, Apple or Google Play)
• The date of purchase and what you bought

You can also write to purchasehelp@ugroupmedia.com.

Note: this article is only about purchases that did not appear in your account. Refund requests follow our refund process: see How do I request a refund? (in the Help Center). Refund requests received after December 18 are queued and processed after Christmas.