Terms of Sale
Updated and effective as of September 26th 2023
Welcome to the Portable North Pole!
These Terms of Sale are an important legal document which binds you and you should read it carefully before purchasing, installing, accessing or using our products and services.
This is the Terms of Sale of the Portable North Pole (“PNP”), which is a product and service offering of UGroupMedia, Inc., a Canadian corporation (“UGM”).
These Terms of Sale apply to your:
• Purchase, download, installation, access or use of the Content and the PNP Mobile Apps (both as defined below) and
• Purchase of the PNP Products (as defined below).
The internet websites listed below (“PNP Sites”) and the services that are offered on the PNP Sites and the PNP Mobile Apps (the PNP Services) allow you to create personalized digital content (Content), including videos and calls .
The term PNP Services includes your Submissions and Content for both PNP Sites and PNP Mobile Apps. The PNP Mobile Apps allow you to create, watch and send Content on compatible mobile devices. The PNP Mobile Apps are made available through third party Software Stores, such as the Apple App Store and Google Play, and are subject to separate terms of the applicable Software Store. In addition, the PNP Sites may also allow you to purchase physical goods and merchandise (the PNP Products).
Other terms that apply to you
The PNP Sites are (including any sub-domain name based on these Web address):
Note the PNP support site is also included as a PNP Site and that support site will be subject to the terms of these Terms of Sale.
These Terms of Sale include a class action waiver and waiver of jury trials, and requires binding arbitration on an individual basis to resolve disputes. See Section 12. g. below, “What is the dispute resolution process for these Terms of sale and the Content, PNP Mobile Apps, and PNP Products?”
1. How do you agree or consent to these Terms of Sale?
By downloading, installing, using or purchasing any Content or PNP Mobile Apps or purchasing any PNP Products you are requested to accept and to agree to these Terms of Sale. If you do not want to accept and agree, do not purchase, download, install or use any Content or PNP Mobile Apps or purchase any PNP Products.
As noted in Section 12.h. below, “How we will notify you of any changes to these Terms of Sale and when will those changes take effect?,” we reserve the right to update or alter these Terms of Sale at any time in the future. You should review these Terms of Sale regularly to ensure that you are aware of any changes.
International Users - A special notice to those who live outside of the United States.
2. What are the Conditions of Use of the Content, PNP Mobile Apps and PNP Products?
3. What are our purchase terms for the Content, PNP Services and PNP Product?
Note the purchase price will be identified at the point of sale. There will be no charge or payment required for free versions.
For our Content and PNP Services
For our PNP Products
From time to time, we may offer tangible, physical goods (e.g., books, puzzles, plush toy, letters from Santa, gift card etc.) (“PNP Products”) for purchase on or through the PNP Sites. Such PNP Products, if purchased, will be shipped FOB Shipping Point. Title to the PNP Products passes from UGM or our supplier to you upon shipment. Subject to the following return and refund policies, all purchases of PNP Products on or through the PNP Sites are final, non-cancelable and non-refundable. If the PNP Products are provided through a third party site, such as, amazon, johnlewis.com, target.com, barnesandnoble.com, hhq.com.au or other e-commerce sites, then the purchase and exchange and return policies of that third party site apply. The price of PNP Products may change without notice.
4. What terms apply when I purchase PNP Mobile Apps at the third party Software Stores?
5. How do we confirm your purchase and how do you obtain the Content? What time limits and restrictions apply to creating, consuming, accessing and deleting the Content?
You understand that, at the time of purchase from our PNP Sites, we will send you an email confirming your purchase and you will be able to access your Content from your PNP account in the appropriate sections. You understand and agree that you are responsible for ensuring that your email and internet security software will allow you to receive emails from us, and for ensuring that a video player is installed and in good functioning order on your device, in order for you to be able to view the Content properly. You acknowledge and agree that, upon making the Content available to you for download, we will have fully satisfied our obligation to deliver or otherwise provide the Content, regardless of your failure or inability to view, play, use or store the Content.
PNP Mobile Apps
The above terms in this Section 5 apply to Content for PNP Mobile Apps as well.
Santa’s Calls: Santa’s calls are not available in all countries and for all phone numbers.
6. How do you configure your devices to download, view and play the Content?
You understand and agree that it is your responsibility to use devices and software which will enable you to receive and read the Content files. UGM will deliver Content files as follows: downloadable videos will be delivered in MP4 format; videos will not be delivered via DVD. Although the MP4 video can be read on several video players, UGM recommends the use of QuickTime(R) Player for best results (free download available here ). Please refer to the FAQ for more information regarding the technical requirements to read the Content files.
7. What is an “Unlimited Package” and what terms apply to it?
An Ultimate Pass will be active until September 30th 10 years after purchase (e.g., any purchase made during 2022 will expire on September 30, 2032), or will be cancelled if the account becomes inactive (26 months after the last activity on the account).
At any given time, we reserve the right to update or modify any of our product packages, including the options available in a Magic Pass.
At any time, UGroupMedia reserves its rights to modify or cancel any of its product packages.
8. What is our Return and Refund Policy?
For Content you obtain on our PNP Site Only
If you are not satisfied with our Content, then we may subject to our reasonable discretion credit your payment account to provide you with a refund for the Content subject to the following terms:
• Make your refund request by accessing here within 10 calendar days from the date of your purchase and BEFORE December 20th, 2022. We or our payment processor may require proof of purchase details to process the refund.
• You must cease using, return and delete any copies of any Content, in your possession and acknowledge in writing to us that you have done so.
• Provide us with reasonably requested feedback as set forth in our forms on our products and services and any issues, concerns or suggestions that you may have (e.g., why you didn’t like it, technical problems you had, etc.).
• We reserve the right to not credit your account if you did not follow these Return and Refund terms, you breached the terms of sale, or we reasonably believe that you may be abusing or not using in good faith the Return and Refund Policy. For example, if you purchase the Content and use it, and then ask for a refund so that you can use the Content for free or if you purchase the Content and ask for refunds more than once.
• Our payment processor will only credit the same account that you have provided for payment. There will be no exceptions and we will not issue any payment or refund directly to you.
• The timing of the credit will be in accordance with our procedures and the payment processors normal procedures.
• The payment processor may deduct any taxes, processing fees paid from your refund in accordance with the payment processor’s terms.
For PNP Mobile Apps you purchase through the third party Software Stores:
The return and refund policy in these Terms of Sale does not apply. See the terms of the Software Store.
Please note, we reserve the right to cancel and/or update this Return and Refund Policy at any time on the same terms as it may update these Terms of sale. See Section 12.h., “How we will notify you of any changes to these Terms of Sale and when will those changes take effect?” below.
9. What license and intellectual property rights and obligations apply?
Scope of License; Ownership Rights
Upon receipt of payment by us, UGM hereby grants to you a personal and perpetual nonexclusive, revocable, limited, nontransferable and non-sublicensable license and right to use and store 1 copy of the Content created for you by UGM, in the format provided (e.g., MP4, etc.), but only for your Personal Use and not for any commercial or public viewing use, on a maximum of 3 different devices. You may also store a back-up copy on up to two additional devices. You understand and agree that, except for your Submissions (e.g., media provided by you specifically for the creation of the Content), any and all intellectual property rights and title to the Content remain exclusively with UGM. No right, title, interest or permission concerning the Content created for you by UGM is transferred or given to you, except for the right of use of the Content as explicitly described in these Terms of Sale. This license in this Section 9 applies to the use of Content on the PNP Sites as well as the PNP Mobile Apps.
Copyright and other Intellectual Property Rights
All rights, title and interests, including without limitation any copyrights, trademarks, service marks, patents, trade secrets and other intellectual property rights, in and to the PNP Sites, PNP Services, Content and any other content (including but not limited to any digital images, photographs, and examples provided on the PNP Site and/or PNP Mobile Apps), any accompanying printed materials, or material provided on the PNP Sites or PNP Mobile Apps are owned by UGM and, as applicable, its licensors and protected by copyright, trademark, service marks, patents, trade secret and other intellectual property laws. For purposes of clarity this provision applies as well to the PNP Mobile Apps.
You understand that you are not permitted to reproduce, distribute for commercial purposes, resell, lease, sublicense, rent, trade, or otherwise use the Content or PNP Mobile Apps in any manner other than as expressly authorized by UGM in these Terms of Sale and in the case of PNP Mobile Apps as expressly authorized in these Terms of Sale and the applicable terms of the Software Store, including any end user license agreement.
You also understand that you are not permitted to modify, adapt, decode, reverse engineer, decompile or create derivative works based on the PNP Services, including without limitation any Content or PNP Mobile Apps, without our prior written consent.
You understand and acknowledge that you are not permitted to use the PNP Services to aid in the conception or development of any computer software program, component or code substantially similar to those of the PNP Services.
10. What “Limited Warranty” applies?
UGM’s Media Rights
Except for those Submissions which you provide to us, UGM warrants that it has the right to grant this license to use the Content and PNP Mobile Apps that the elements which they contain are owned or licensed by UGM, as described in these Terms of Sale and the license agreement contained herein. If there is a breach of this warranty, then your sole and exclusive remedy is a refund of the price paid for the infringing item. You agree to promptly notify us of the breach and immediate cease use of the infringing item.
Disclaimer of Warranty
Except as expressly specified in these Terms of Sale, or for PNP Mobile Apps except as may be expressly specified in the Software Store terms including any end user license agreement, UGM makes no warranties, express or implied, with regards to the PNP Services, PNP Products, and Content. UGM does not represent or warrant that they will be compatible with your devices, or that it will not conflict with other programs, applications, or operating systems on your devices. You assume the risk of any device failure, malfunction, or crash; or loss, alteration or corruption of data resulting from downloading or using the PNP Services, PNP Products, or Content, and UGM shall have no liability therefore. Please maintain backup copies of your Submissions as your Submissions may be accidentally lost, altered or destroyed.
The above warranty and disclaimer of warranty apply to the use of Content on the PNP Sites as well as the PNP Mobile Apps.
UGM MAKES NO EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE WITH RESPECT TO THE PNP SERVICES OR CONTENT OR ANY DATA, SOFTWARE, PROCESSES, OR MATERIALS INCLUDED THEREIN.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES AS PROVIDED FOR IN THIS SECTION 10 OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES AS REFERRED TO IN SECTION 11 BELOW, “What limits of liability apply to these Terms of Sale and what kind of damages are excluded?”. IF THESE STATE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSION OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
11.What limits of liability apply to these Terms of Sale and what kind of damages are excluded?
12. What other terms do you need to understand?
a. Who we are and how to contact us?
We are UGroupMedia, Inc. a Canadian corporation based in Montreal with our principal place of business at:
460 Sainte-Catherine Street West,
Montreal (Quebec) Canada H3B 1A7
Phone: +1 514-871-3888
If you have questions or concerns about these Terms of Sale, please contact us here.
c. Who is responsible for Taxes?
Our prices and fees are net of any applicable taxes. You are responsible for any and all applicable sales, use and other taxes, duties, and governmental fees and charges payable in connection with your purchase made on or through the PNP Sites or PNP Services or Content. If you do not pay such taxes or fees on a transaction, you will be responsible for such taxes or fees, including any related penalties or interest, in the event that they are later determined to be payable on such sale, and UGM reserves the right to collect or withhold such taxes or fees from you at any time. For any PNP Mobile Apps purchased at the Software Stores, the terms and the practices of the applicable Software Stores shall apply with respect to the collection and withholding of taxes.
d. What happens if UGM does not enforce its rights and remedies?
The failure by UGM at any time to enforce any of the provisions of these Terms of Sale or any right or remedy available hereunder, or at law, or in equity, shall not constitute a waiver of such provision, right, remedy or option, or in any way affect the validity of these Terms of Sale.
e. What are your obligations to defend and indemnify UGM?
g. What is the dispute resolution process for these Terms of sale and the Content, PNP Mobile Apps and PNP Products?
h. How we will notify you of any changes to these Terms of Sale and when will those changes take effect?
We reserve the right to update or alter these Terms of Sale at any time in the future and when we do so we will revise the “most recently updated” date provided for at the top of these Terms of Sale.
We will notify registered PNP account holders about material changes to these Terms of Sale by either sending a notice to the e-mail address you provided to us or by placing a notice on our PNP Site.
UGM may require you to consent to the updated Terms of Sale in a specified manner before further use of the PNP Sites, PNP Services or Content is permitted. For example, if you personalized Content last year under last year’s Terms of Sale and then accessed that same personalized Content this year after the effective date of these current terms of sale, then these current terms of sale will apply to your use of that Content after the effective date of these current terms of sale.
If you do not agree to any change(s) after receiving notice of such change(s), you shall stop using the PNP Site, PNP Services and Content and delete your PNP account.
i. PNP Children’s Hospital Program
UGM will donate to various children’s hospitals up to 5 percent of the net amount UGM receives solely for the online sales on the PNP Websites purchased at any time during the 2022 calendar year. The net amount will be calculated based on the amount paid to UGM for for the online sales on the PNP Websites after deducting any rebates, discounts or refunds (if any) and deducting any amounts paid for taxes, shipping, handling and transactions fees (e.g., credit card, bank, payment, currency exchange processing fees). The donation will be paid to hospitals within 120 days after the end of the calendar year. UGM reserves the right to deduct reasonable fees and costs incurred by UGM operating and managing the PNP Children's Hospital Program. Sales for PNP Product (physical goods and merchandise) or on Software Stores, in-app purchases made within PNP Mobile Apps, our affiliates’ websites, resellers’ websites, Daily Deal packages, advertising and sponsorships are not eligible for inclusion in the PNP Children’s Hospital Program charitable contribution.
The terms and policies above are in accordance with the laws applicable in the State of New York, in the United States.
UGroupMedia Inc., all rights reserved 2007-2023