Sorry to hear that! Here are the most common reasons a call doesn't go through:
- Phone number format: select the right country in the Schedule call window, then enter the number without the leading 0 and without spaces, dots or dashes.
- Nobody pressed 1: when the recipient answers, an elf asks them to press 1 to hear Santa. If they don't, or if voicemail answers, it counts as one of the 3 attempts.
- Time zone: scheduled calls use your own local time.
- Country or number type not supported: see In which countries can Santa Calls be placed?.
Let the recipient know a call is coming so they're ready to answer. You can check what happened in My Creations > Calls (status on each call).
Still need help? Our elves are happy to help: contact our elves using our support request form.