Premium products


New This Season

  • Printable Interactive and Personalized Gift Tags

    Scan the personalized QR code on the gift tag to watch Santa delivering the gift

  • New special family scenarios

    Up to 4 personalized first names and messages

  • AirPlay and Chromecast enabled

    Enjoy priceless moments on a big screen, anywhere!

  • Premium customer support

    Have access to both our Elf support agents and our self-service support tools


How do I get started?

1. Create your account for free on the PNP mobile app or at

2. Browse our 105+ calls, video calls, and video messages from Santa on the Videos and Calls pages. There is scenarios for Birthday, Christmas eve, grown-ups, encouragement and much more

3. Pick a Premium or free trial video, enter recipient details to personalize the message, find it in My Creations, and easily share it with your loved one.

4. Head over to Kids Corner on the PNP mobile app and explore fun games, bedtime stories, dance contest and more!

How do I get the most out of my Magic Pass?

Your Magic Pass gives you unlimited access to our entire catalogue of videos, calls, and video calls, so you can start creating magical messages!

Send video and call messages for a variety of occasions, enjoy interactive videos where you can choose your own path, receive a live call from Santa during your video, download in HD, and capture your loved one's amazement using our Reaction Recorder for a special Christmas keepsake! There are ways to share safely with your loved ones and with grown-ups.

How do I share my personalized video message?

It's easy to share your Santa videos! Simply head to the My Creations section of the PNP mobile app or website, select the video you want to share and click the ""Share"" button to send to your loved ones email or your social media accounts. Magic Pass users can also download their videos in 1080 HD for a priceless Christmas keepsake!

NOTE: There are ways to share your creations safely with loved ones and grown-ups to keep the magic of Christmas alive!

Does PNP offer parental controls?

Yes! PNP makes it easy for parents and guardians to set up parental controls to keep the magic of Christmas alive.

The first time you go to Kids Corner on the PNP mobile app, you can set up a parental code, which you will need to enter to get back into the Parent's Section.

Portable North Pole does not feature any third party advertising on our website or mobile app, and our website is COPPA-compliant (Kidsafe) in the USA.

*First Name Guarantee can only be used up to November 22th, 2023