Politique de confidentialité
Updated and effective as of June 1st 2024
Welcome to the Portable North Pole!
This Customer Privacy Notice and Policy (“Privacy Policy”) is an important legal document which binds you and you should read it carefully before accessing our websites or purchasing, installing, accessing or using our products and services.
We adopt this Privacy Policy to comply with applicable privacy laws including the California Consumer Privacy Act (“CCPA”) and the Children's Online Privacy Protection Act ("COPPA"). Any term use in the CCPA have the same meaning when uses in this Privacy Policy. We reserve the right not to comply with any request pursuant to the terms of the Privacy Policy from individuals who are not California residents if any rights provided herein are not given to them under applicable privacy laws.
You may also access directly the children's privacy section.
Introduction
This is the Privacy Policy of the Portable North Pole (“PNP”), which is a product and service offering of UGroupMédia Inc., a Canadian corporation (“UGM”).
The term “PNP”, except when it is used for description purposes, means UGM, and “we” and “our” and other such words refer to UGM. For definitions of other capitalized terms, please see the PNP Terms of Use and Terms of Sale. PNP Portable North Pole is a trademark of UGM. If you have any questions or concerns regarding the Privacy Policy or our practices, please contact us.
Application of this Privacy Policy
This Privacy Policy is for visitors and customers who access and use the internet websites listed below (“PNP Sites”), the PNP Mobile Apps (as defined below), or who use the services that are offered on the PNP Sites and the PNP Mobile Apps (the “PNP Services”) to create personalized digital content, including videos and calls, (“Content”) and includes an authorized link to this Privacy Policy. The term PNP Services includes your Submissions and Content for both PNP Sites and PNP Mobile Apps.
This Privacy Policy does not apply to any websites, products, or services, other than ours, nor to others’ websites linked in this Privacy Policy or in the PNP Sites or the PNP Services. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing Personal Information, as they may be different from ours. Examples of other sites include Facebook, Twitter, Instagram, Pinterest, YouTube and PayPal.
Parts of this Privacy Policy also apply to Personal Information that you may provide to us when using our services or apps. In order to personalize our products and/or services, you may provide to us Personal Information of third parties (referred to here as “Third Party Personal Information”), for example the names, ages, photographs, video and audio recordings of your children, or details about other family members or friends. We may process the Third Party Personal Information if you provide us with this information for the purposes of the PNP Services. In this regard, you represent and warrant that you have obtained all necessary consents of the other people for all purposes described in this Privacy Policy for which we process Personal Information or have parental authority consistent with the full scope of rights granted to UGM pursuant to this Privacy Policy prior to providing us with their Personal Information.
Please see our Terms of Use for details of your responsibilities in relation to Third Party Personal Information.
We will only use Third Party Personal Information for the purpose of providing the personalized product or service you have requested. We will not use Third Party Personal Information for any other purpose. We treat Third Party Personal Information in the same way as your Personal Information, and will ensure that it benefits from the same level of protection.
This Privacy Policy applies to you if you visit any of our websites (our sites), or use any of our services or PNP mobile apps (generally referred to below as apps), or otherwise correspond with us by phone, email or otherwise.
Please note that your use of our websites and apps is also subject to our Terms of Use and Terms of Sale.
The PNP Sites are (including any sub-domain name based on these Web address):
• https://www.portablenorthpole.com/
• https://portablenorthpole.zendesk.com/hc/en-us
• https://forms.monday.com/forms/
This Privacy Policy describes the ways UGM collects, uses, discloses and protects Personal Information provided through your use of PNP Sites or PNP Services.
For the purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to that natural person.
“Consumer” is defined as natural persons who are California residents according to the state regulations effective as of September 1, 2017. Under those state regulations, California residents include individuals who are either (i) in California for other than a temporary or transitory purpose, or (ii) domiciled in California, but currently outside the state for a temporary or transitory purpose.
The PNP Services allow you to create customizable digital online Content for yourself, your family, and your friends, including videos, telephone calls, but only for your Personal Use as defined in and permitted under our Terms of Use and Terms of Sale. Your submissions may include Personal Information about you, your family, and your friends, including texts, messages, photographs, video and audio recordings, and other images and data and materials that you may upload through the PNP Sites and PNP Services (“Submissions”).
DATA CONTROLLER: WHO WE ARE AND HOW TO CONTACT US?
UGM is the controller in relation to the Personal Information we collect about you, and we are responsible for your Personal Information.
We have appointed a person in charge of the protection of Personal information who is responsible for overseeing this Privacy Policy, and any questions in relation to it.
If you have any questions about this Privacy Policy or wish to exercise any of your rights (see further below), please contact our Data Protection Manager using the following contact details:
Full Company Name: UGroupMédia Inc.,
Data Protection Manager: Alexandre Berard
Address: 460 Sainte-Catherine Street West, Suite 500
Montreal (Quebec) Canada H3B 1A7
Phone: +1 514-871-3888
Email address: gdpr@ugroupmedia.com
Privacy Policy Details:
1. How do you agree or consent to this Privacy Policy?
2. What type of Personal Information do we collect about you?
3. For what purposes do we process your Personal Information?
4. With whom do we share or disclose your Personal Information?
5. Can your Personal Information be transferred to other jurisdictions?
6. How do we protect your Personal Information?
7. How long will we retain your Personal Information?
8. How can you access and control your Personal Information and what choices do you have?
9. What Cookies and other web technologies do we use?
10. What about children’s online privacy protection?
11. Who we are and how to contact us?
12. Non-Discrimination.
13. How will you be notified of any changes to this Privacy Policy?
14. What laws govern this Privacy Policy?
15. What is the dispute resolution process for Privacy Policy?
1. How do you agree or consent to this Privacy Policy?
By visiting any of the PNP Sites, using any of the PNP Services, downloading, installing, using or purchasing any Content or PNP Mobile Apps or purchasing any PNP Products, you accept and agree to this Privacy Policy.
In addition, acceptance of this Privacy Policy could be evidenced by a mandatory checkbox process when finalizing the purchase, download, installation or use of PNP Content or Mobile Application or when purchasing PNP Products.
If you do not want to accept and agree, you must leave the PNP Site, refrain from using it and any PNP Services, and refrain from purchasing, downloading, installing, or using any Content or PNP Mobile Apps or purchasing any PNP Products.
We will only use your Personal Information when the law allows us to. If we require your consent, we will request it formally, in adherence to applicable privacy laws.
As noted in this Privacy Policy, we reserve the right to update or alter this Privacy Policy at any time in the future. You should review this Privacy Policy regularly to ensure that you are aware of any changes.
We will take appropriate technical and organisational measures against unauthorised or unlawful processing of your Personal Information and against accidental loss or destruction of, or damage to, your Personal Information.
2. What type of Personal Information do we collect about you?
We have collected the following categories of personal information from Consumers within the last twelve (12) months:
We obtain the categories of Personal Information listed above from the following:
• Personal Information you provide to us. Your Submissions which typically include photos, videos, real or fictitious names of you and/or your family and friends, gift preferences, and commendable behavior (e.g., eats vegetables) and other data, materials and information you chose to upload or provide to us.
• Contact and User Information you provide to us for Account Registration and Payment. Your registration information may include your name, age bracket, telephone number, email address, and mailing address. When you purchase our Content from our PNP Site (but not from the Software Stores referred to below), we will obtain your billing and payment information. You may provide us or our payment processor with your first and last name, telephone number, address, credit card information (if paying by credit card) or bank account information (if paying via electronic funds transfer or other services). We use third parties, such as PayPal, Stripe, Google Play, Apple Store and Amazon, to process payments including any credits, refunds, discounts or promotions. Your payment data is submitted directly to them and are subject to the privacy policies and Terms of Use of the applicable third party processor.
• Your information from affiliates, business partners and other third parties such as social media third party login (Facebook, Google and AppleConnect, among others) and other third party marketing database partners. We also may periodically obtain both Personal Information (such as contact information) and non-Personal Information (such as demographic information) about you from affiliated entities, business partners and other independent third-party sources and add it to other information that we have collected about you.
• Your information automatically collected by us when you visit PNP Sites or use PNP Services. In order to help us understand your interests and customize your user experience, we automatically collect some information about your computer when you visit the PNP Sites, use the PNP Services, or purchase, install or use the Content or the PNP Mobile Apps. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activities, such as content viewed and pages visited. See also below the discussion of cookies and web beacons.
• Your information you provide to PNP from Facebook, Google, Apple and other Social Networking Sites. You may create your PNP account by using a social network site, such as Facebook Connect, Google Connect or Apple Connect, which will allow you to automatically share with us certain Personal Information from your social network account to set up your PNP account. For example, we may obtain the following information from Facebook Connect, Google Connect or Apple Connect: your first name, last name and email address. If you choose to do so, we will store data from your social network account on our PNP servers so that we can use updated data from your social network account. Please refer to the privacy settings of your social network account to determine how you may adjust your permissions and manage the interactivity between the PNP Services and your social network account or mobile device. As noted in the Terms of Use, social network sites are third party sites subject to their own privacy policies and Terms of Use. Your Submissions of photos, videos and other materials from your social media accounts to your PNP account through the PNP Submissions process, once received by PNP, will be governed by PNP Privacy Policy, Terms of Use, and Terms of Sale as applicable.
• Your payment information. We use third parties, such as PayPal, Stripe, Google Play, Apple Store and Amazon, to process payments, including any credits, rebates, discounts or promotions. Your payment data is sent directly to these third parties and is subject to the privacy policies and Terms of Use of the processing third party.
You can choose not to provide us with information, such as to not register or provide us with information for the videos or phone calls or not accept certain cookies as provided for below; however, if you do so, you may not be able to access PNP Site, PNP Mobile Apps or PNP Services or take advantage of certain features of the PNP Sites, PNP Mobile Apps or PNP Services.
3. For what purposes do we process your Personal Information?
We use your Personal Information for the following general purposes:
• For account registration and account management, including facilitating your access to and use of the PNP Services;
• To communicate with you, such as communications to deliver PNP e-newsletter, to provide information about the PNP Services and invitations from the PNP community and to notify you about special offers and products or services available from us and our partners that may be of interest to you;
• To respond to your questions and comments;
• To resolve disputes or troubleshoot problems;
• To customize your experience with the PNP Services;
• To better know and understand the location, the age, and other characteristics of our clientele, as well as its needs, in order to improve our products and services. These analyses will be carried out using de-identified data organized into subgroups (strata).
• To solicit information from you, sometimes through surveys, to measure interest in and improve the PNP Services;
• To enforce our Terms of Use, Terms of Sale and other agreements;
• To share or disclose Personal Information to business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, payment processors, cloud storage providers and fraud prevention firms; and
• As otherwise described to you at the point of collection.
To the extent permitted by law, we may create and share aggregate and anonymous information for use with third parties, including our advertisers and investors. For example, we may tell our advertisers the number of visitors the PNP Services receives or the most popular gifts or preferences. This data cannot be used to identify any individual and as such is not Personal Information.
OUR LEGAL BASIS FOR USING YOUR INFORMATION
We will only use your Personal Information when the law allows us to do so. Most commonly, we will use your Personal Information in the following circumstances:
• Where you have given us your consent. This is the case if you have confirmed that you have read and understood this notice and agree to the processing of your Personal Information for one or more specific purposes, such as receiving commercial communications.
• Without your consent but according to one of the exceptions provided by applicable privacy laws.
• Where it is necessary in order to comply with a legal obligation. This applies for example where we are required to retain your Personal Information for taxation reasons.
Depending on the purpose for which we are processing your Personal Information, we may rely on one or more of these legal basis.
4. With who may we share, or to whom may we disclose, your Personal Information?
• To our vendors, contractors and agents (“Vendors”) who provide services or functions on our behalf: if you purchase Content, PNP Mobile Apps or PNP Products, we may share your information with Vendors who manage the production and distribution of those products or provide related services, including business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize Vendors to collect information on our behalf, as necessary to operate features of our PNP Sites or PNP Services or to facilitate the delivery of online advertising tailored to your interests. Vendors will be given access to, and may collect information only to the extent needed to perform their functions. In such cases, we also enter into data processing agreements with Vendors as appropriate.
• To business partners in conjunction with whom we may offer products or services. If you choose to access these optional services, once we receive your consent, we may share information about you, including your Personal Information, with those partners.
• To our affiliated entities and websites. If you were referred to the PNP Sites from another website, we may share your registration information, such as your name, email address, mailing address, telephone number, and preferences about you with that referring website. We do not control the referring websites’ use of Personal Information, and we encourage you to review the privacy policies of any website that referred you to the PNP Sites. We may also share your Personal Information with any of our affiliated entities.
We DO NOT sell Personal Information.
In the preceding twelve (12) months, Company has disclosed Personal Information for a business purpose to the categories of third parties indicated in the chart below:
In addition to sharing your Personal Information as provided for above, we may also disclose your Personal Information in the following situations:
• Business transfers by us - in connection with a divestiture, merger, consolidation, asset sale, or other corporate transaction, or in the unlikely event of a bankruptcy.
• When required by law in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, only necessary Personal Information will be disclosed.
• When required to enforce our PNP Terms of Use, including situations when we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities, or to protect and defend the rights, property, or safety of UGM and our affiliates, our customers, or others, and in connection with this Privacy Policy, our Terms of Use, Terms of Sale and other agreements.
5. Can your Personal Information be transferred to other jurisdictions?
We collect, use and store your Personal Information in Canada and use Vendors that use and store your Personal Information outside the United States (“US”).
If you live outside of the US, by visiting the PNP Sites, using our PNP Services, purchasing, downloading, installing or using our Content or PNP Mobile Apps and providing us with Personal Information or by purchasing our PNP Products, you acknowledge and agree that all of your Personal Information may be transferred, processed or accessed by entities around the world as described in this Privacy Policy.
We do not disclose your Personal Information unless we are satisfied that it will be adequately protected.
6. How do we protect your Personal Information?
The transmission of information by the internet is not secure and we cannot control or guarantee its security. Any transmission by you to us shall be at your own risk.
When you use our PNP Services and Content and send an email link or post on a forum, chat room or social network site, the Personal Information and content you share are visible to other users and may be viewed, collected or used by them. You are responsible for the Personal Information you chose to share or submit in these situations. Please take care when using these features. In this respect, it is your responsibility to ensure that you do not communicate sensitive Personal Information.
Once we have received your transmission, we will employ reasonable security procedures and practices appropriate to the nature of the information, to protect the Personal Information from unauthorized access, destruction, use, modification, or disclosure (a “Privacy Incident”). Our security measures are adapted to the quantity and sensitivity of Personal Information.
We restrict access to Personal Information only to those employees who need to have access to it in order to perform their duties.
We take reasonable steps to prevent Privacy Incidents. Any Privacy Incident, whether potential or actual, is taken seriously and will be communicated to the relevant supervisory authorities and individuals in accordance with privacy laws. Once we have received information from or about you, we will apply our security measures in an attempt to prevent any Privacy Incident.
Nevertheless, we cannot guarantee its security. In addition, it is important for you to protect against unauthorized access to your password and computer.
Please contact us if you have any questions regarding security or if you believe that your Personal Information has been compromised.
7. How long will we retain your Personal Information?
We will retain and delete your personalized call and video Content as provided in our Terms of Sale.
Last activity in your account
Subject to what is provided for in the Terms of Sale, we may retain your account registration information and Submissions for up to 26 months after your last activity in your account. Activity means that you access or use your PNP account for any purpose, including without limitation, logging into your account. This allows us to respond to any questions regarding previous account registrations or purchases, facilitate any future account registrations, purchases or renewals, comply with our accounting, tax and legal obligations, resolve disputes, enforce our agreements, prevent fraud, and is also for analytical purposes and record keeping integrity. For example, this will allow you, even after expiration or termination of your free version, to renew or purchase the Magic Pass, Video Pass or other PNP Services and to retain access to your Submissions.
If you purchase or renew within the retention period for the video Content as provided for in the Terms of Sale, you will also have access to your video Content.
For free versions, after the expiration or termination of the free version, you will be able to access Submissions only, and not the video Content, as provided for in the Terms of Sale.
If your PNP account becomes inactive as referred to above, and after the 26-month period, we will disable your PNP account. When we disable your PNP account, your personalized Content will be deleted, but your Submissions and account registration information may remain in our archives for up to an additional 30 months for the reasons set forth above.
You may also receive email offers from us during the first 26-month period for our products and services unless you opt out as provided for in this Privacy Policy. You will be given the opportunity to opt out in every email we send to you, or alternatively, you can contact us using the contact details provided above.
Deletion of your PNP account
If you delete your PNP account as provided for in this Privacy Policy, your personalized Content and Submissions will be deleted, but your account registration information may remain in our archives for up to an additional 30 months for the reasons set forth above.
In addition, you may request, at any time, that we delete your Personal Information using this form.
Additional storage in our archives
At the end of the additional 30 months, whether we disable your PNP account or you delete your PNP account, we reserve the right to retain in our archives certain Personal Information for up to 7 years as may be required for legal, regulatory, or other government compliance purposes. For example, we may keep information regarding your invoices which may include your email address, first and last name, language, country (IP address) and user ID, or your opt-in or opt-out status, or whether you deleted your PNP account yourself and if so, when.
Any Personal Information retained by PNP will be retained in accordance with this Privacy Policy and as may be applicable to the Terms of Use and Terms of Sale.
PNP reserves the right to delete your Personal Information, including any account information, Submissions and Content, as provided for in the Terms of Sale or Terms of Use. You are solely responsible for backing up any of this Personal Information.
8. How can you access and control your Personal Information and what choices do you have?
Under certain circumstances, you have the right, under applicable privacy laws, to:
• Request access to your Personal Information. This is commonly known as a ‘subject access request’ and enables you to receive a copy of the Personal Information we hold about you. You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive your request and confirm your identity we will disclose to you:
• The categories of Personal Information we collected about you.
• The categories of sources for the Personal Information we collected about you.
• Our business or commercial purpose for collecting or selling that Personal Information.
• The categories of third parties with whom we share that Personal Information.
• If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
• The specific pieces of Personal Information we collected about you.
• Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Under certain circumstances, request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information in certain circumstances. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with applicable law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the CCPA or the laws of your jurisdiction.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
If your request is valid, we will delete or deidentify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
• Under certain circumstances, request the restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of Personal Information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your Personal Information to another party and in a structured, commonly used technological format.
• Withdraw consent. If we are relying on your consent to process your Personal Information, you have the right to withdraw your consent at any time. Please note that, if you do withdraw your consent, you may not be able to benefit from our services. We will advise you if this is the case at the time you withdraw your consent.
• Lodge a complaint with the relevant supervisory authority. If you have any complaints about the way we process your Personal Information, please do contact us HERE.
• Request additional information, in a structured, commonly used technological format, about the processing of your Personal Information.
As set out above, we may use information held about you in order to notify you about our special offers and the products and services available from us. Your rights include the right to ask us not to process your Personal Information for these marketing purposes. You can exercise your right to prevent such processing by using the opt-out feature contained in all our marketing communications. You can also exercise the right at any time by contacting us HERE.
You may view, edit and delete much of your Personal Information online by accessing your account (you will be required to sign in using your password). If you would like to delete your account, from the “My account” section, select “delete account.” Once we receive your request to delete your account, all information, including Submissions and personalized Content related to your account, will be no longer available and will be deleted thereafter by us. When your PNP account data is deleted, it will be deleted from the active database, but certain Personal Information may remain in our archives for a specified period as set forth in this Privacy Policy and in the Terms of Sale.
If you make certain transactions (such as creating an account or purchasing Content or PNP Mobile Apps), we reserve the right to send you communications, including service announcements, administrative messages, and other non-promotional messages, without offering you the opportunity to opt out of receiving them. You can change your email at any time by logging into your account and going to the My Account page and amend your email notification choices.
If you wish, you can also opt out of receiving future promotional emails from us, you will have the opportunity to unsubscribe from future promotional messages by clicking the appropriate link at the bottom of any such promotional email. When you opt out of promotional communications from us, you may still receive service messages (such as an order confirmation, content creation confirmation) and legally mandated notices.
ACCESS TO INFORMATION AND EXERCISING YOUR RIGHTS
You will not have to pay a fee to access your Personal Information, or exercise any of the other rights set out above. Please note that we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. In certain circumstances, we may refuse to comply with your request.
In order to process your request, we may ask you for additional information to help us to confirm your identity, to ensure that your Personal Information is not disclosed to anyone who has no right to receive it. We will only use information you provide in your request for the purpose of verifying your identity or authority to make the request.
To exercise any of your rights you may reach us at the coordinates provides at the beginning of this Privacy Policy.
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your Personal Information. To designate an authorized agent, your agent will need to provide a Power of Attorney authorizing the agent to act on your behalf, or will need to complete the same verification procedures that would be required for a request submitted by you directly, and provide information that allows us to verify your authorization.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use Personal Information provided in the request to verify the requestor's identity or authority to make it.
We will confirm receipt of your request within seven (7) business days. If you do not receive confirmation within the 7-day timeframe, please resubmit your request by sending an email with the subject line “Privacy request unanswered” to gdpr@ugroupmedia.com or contact us at +1 514-871-3888.
We will aim to respond to your request within two (2) weeks. Sometimes it may take us longer than two weeks, if your request is complex or you have made a number of requests at the same time. If this is the case, we will notify you.
If you have an account with us associated with an email address, we will deliver our written response to that account email. If you do not have an account with us or an email address associated with your account, we will deliver our written response by mail or electronically, at your option.
A California resident may only submit a request to know twice within a 12-month period. Any disclosures we provide for a California resident will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For the transfer of your Personal Information to another party and in a structured, commonly used technological format, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
9. What Cookies and other web technologies do we use?
Our sites use cookies and other technologies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites.
• Cookies. Cookies are small data text files that can be stored on your computer’s hard drive (if your web browser permits). We use cookies for the following general purposes:
• To help us recognize your browser. To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our PNP Site. For example, if you register on our PNP Site, we may use cookies to remember your registration information so you do not need to log into our PNP Site each time you visit. We also may record your password (PIN) in a cookie, if you checked the box entitled "Save this password (PIN) for automatic sign-in." Member IDs, passwords (PIN), and any other account-related data included in such cookies are encrypted for security purposes; and
• To help us measure the PNP Sites’ effectiveness. To help us measure the effectiveness of PNP Sites’ features and offerings, advertisements, and email communications by determining which emails you open and act upon.
• For security. We use cookies to detect fraud and abuse of our websites and services.
• For social media. Some of our websites include social media cookies, including those that enable users who are logged into social media service to share content via that service.
The “help” portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. However, if you refuse to accept cookies, you may not be able to access the PNP Sites, PNP Mobile Apps or PNP Services or many of the tools and features of the PNP Sites, PNP Mobile Apps or PNP Services.
• Other web technologies – web beacons. We also may use web beacons (also known as clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our PNP Sites to another, to deliver or communicate with cookies, to understand whether you have come to our PNP Site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use web beacons to help us understand which emails have been opened by recipients and to track visitor traffic and actions on our PNP Site in order to measure the effectiveness of PNP Sites and other offerings.
From time to time, we may also allow, with your consent, certain third parties (such as Google Analytics) to collect information about your online activities through cookies and other technologies. The information gathered by these third parties is used for analytic purposes (i.e., to help us make predictions about your characteristics, interests or preferences and display advertisements on the PNP Sites tailored to your apparent interests).
Please note that we do not have access to or control over cookies or other technologies that these third parties may use to collect information about your interests other than through our websites, and the information practices of these third parties are not covered by this Privacy Policy. Some of these third parties may offer certain opt terms. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Some browsers incorporate “Do Not Track” (DNT) features. We currently do not respond to DNT signals. There is not a common understanding of how to respond to DNT signals. In the meantime, we are trying to provide you a personalized service and ask that you use other tools such as ability to opt out of behavioral advertising as set forth above.
• How Google uses data when you use our PNP Sites. As noted below we may use Google Analytics and we want you to be aware of how Google may use your data when you use our PNP Sites and PNP Mobile Apps. Please see https://www.google.com/policies/privacy/partners/.
If you would like to prevent your data from being used by Google Analytics, you can download and install the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js) at https://tools.google.com/dlpage/gaoptout.
Some of the cookies we use are essential for the operation of our sites. Also, some of the cookies may include, for example, cookies that enable you to log into areas of our sites or use a shopping cart. Except for such cookies, all cookies will expire after a period of 7 to 60 days.
Third-party cookies are retained for the period indicated in the relevant third-party privacy notice.
For more information, you can contact us HERE.
10. What about children’s online privacy protection?
We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests.
For the purposes of this Privacy Policy, any child under the age of 13 is considered a minor (a "Minor").
We do not knowingly collect Personal Information from Minors, and Minors are not permitted to provide any Personal Information to the PNP Sites or PNP Services. Anyone who is not considered a Minor is permitted to provide Personal Information (including Personal Information of Minors) to the PNP Sites and PNP Services subject to our Terms of Use and Terms of Sale. Minors may not in any way provide us with Personal Information. If we learn that we have collected Personal Information from a Minor, we will take steps to delete that information as soon as possible.
If you are a parent or guardian of a Minor, you have the right to request that we allow you to review, or delete, modify or stop further processing of your child’s Personal Information. If you wish to exercise these rights, please contact us at gdpr@ugroupmedia.com. We may ask you to authenticate your identity before complying with your requests.
For Californian consumers under age 16, the CCPA provides a right to opt-in by prohibiting a business from selling any of their personal information unless it first: (i) obtains affirmative, opt-in consent from a consumer between ages 13 and 15 or (ii) a parent or legal guardian affirmatively authorizes the sale for any consumer under age 13.
We currently DO NOT sell Personal Information.
Part of the Parental Access Rights, parents can access information of their Minor child's. If you believe your Minor child’s Personal Information is inadvertently collected or was collected without your consent, you may also request to know or delete content or information on behalf of your minor child by sending an email with the subject line “Minor Content Removal Request” to gdpr@ugroupmedia.com. Please specify in your request which website or application your request relates to and the specific information or content that you would like removed.
11. Who we are and how to contact us?
We are UGroupMédia Inc., a Canadian corporation based in Montreal with our principal place of business at:
Full Company Name: UGroupMédia Inc.,
460 Sainte-Catherine Street West, Suite 500
Montreal (Quebec) Canada H3B 1A7
Phone: +1 514-871-3888
Email address: gdpr@ugroupmedia.com
If you have questions or concerns about this Privacy Policy, please contact us HERE.
12. Non-Discrimination
We will not discriminate against you for exercising any of your rights. Unless permitted by applicable privacy laws, we will not: (i) deny you goods or services, (ii) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, (iii) provide you a different level or quality of goods or services, and (iv) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by applicable privacy laws that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your Personal Information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We currently DO NOT provide such financial incentives.
13. How will you be notified of any changes to this Privacy Policy and how will those changes apply?
We reserve the right to update or alter this Privacy Policy in the future and when we do so, we will revise the “most recently updated” date provided for at the top of this Privacy Policy. We will notify PNP account members about material changes to this Privacy Policy by either sending a notice to the email address they have provided to us when they have created an account, as provided for in the Terms of Use or by placing a notice on our PNP Site.
UGM may require you to consent to the updated Privacy Policy in a specified manner before further use of the PNP Sites or PNP Services is permitted. For example, if you personalized Content last year under last year’s Privacy Policy and then accessed that same personalized Content this year after the effective date of this current Privacy Policy, then this current Privacy Policy will apply to your use of that Content after the effective date of this current Privacy Policy.
If you do not agree to any change(s) after receiving notice of such change(s), you shall stop using the PNP Site, PNP Mobile Apps, the PNP Services and Content and delete your PNP account. You should review this Privacy Policy regularly to ensure that you are aware of any changes.
14. What laws govern this Privacy Policy?
This Privacy Policy shall be governed by and construed in accordance with the laws applicable in the Province of Quebec, Canada.
15. What is the dispute resolution process for Privacy Policy?
Unless restricting the use of the courts is prohibited in your jurisdiction, all claims and disputes arising out of or related to this Privacy Policy are subject to binding arbitration as provided for in the Terms of Use.
UGroupMédia Inc., all rights reserved 2007-2024