On a Mobile Device:
- Ensure you have the latest version of the app
- Update to the latest OS version for your device (minimum OS version required: iOS 16 or later; Android 8.0 or later)
- Make sure you have at least 1 GB of free space on your device
- Log out of your app session
- Close the app completely
- Restart your device
- Open the app again and log back into your session
On the Website:
All modern browsers are compatible with the PNP website, but we recommend that your browser and desktop meet the following requirements:
Minimum System Requirements:
Operating System:
- Windows 7 or later
- macOS 10.10 (Yosemite) or later
- Linux distributions with modern system libraries
Browser Requirements:
- Google Chrome: Version 92 or later
- Mozilla Firefox: Version 90 or later
- Microsoft Edge: Version 92 or later
- Safari: Version 14 or later
Google Chrome Minimum Version: The recommended minimum version for Google Chrome is Version 92 or later for compatibility with modern web standards and security updates.
Hardware Requirements:
- CPU: Dual-core 2.0 GHz or higher
- RAM: 2 GB or more
- Display: 1024 x 768 resolution or higher
Additional Requirements:
- Stable internet connection with a minimum speed of 10 Mbps
- JavaScript enabled
- Cookies enabled
If the problem persists, please follow these steps:
- Try using a different browser
- Clear your browser cookies
- Clear your browser history
- If available, upgrade your browser to the latest version
- Restart your router
- Restart your computer
- Ensure you have a stable internet connection
If you continue to experience issues, please contact the elves at Portable North Pole by emailing: cherryhill@portablenorthpole.zendesk.com