I'm having trouble watching the Santa video that was sent to me.

If you can't watch a video message you received, try the following:

1. Restart your phone or computer.
2. Make sure you're connected to the internet.
3. Use the latest version of a supported browser: Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari.
4. Make sure a firewall or antivirus isn't blocking PNP.
5. Clear your browser's cache: see How do I clear my browser's cache?
6. Check your internet speed (for example at speedsmart.net). Below 10 Mbps, videos may not play correctly.

Still having trouble? Contact our elves using our support request form. Describe the problem and include the link (web address) of the video.