UGROUPMEDIA INC is the company behind Portable North Pole. If you bought your Magic Pass on our website, your renewal reminder email may show this name instead of "Portable North Pole". It's us, and the email is genuine.
ā UGROUPMEDIA INC = Portable North Pole (PNP). Same elves, same North Pole, just our official company name.
Why did I receive a renewal reminder?
When you buy a Magic Pass on portablenorthpole.com, your payment is securely processed by our payment provider, Stripe. Your Magic Pass renews automatically so the magic never stops, and before it renews, you'll receive a reminder email.
That reminder is your heads-up: if you'd like to keep enjoying PNP, there's nothing you need to do. If you'd rather not renew, you can turn off renewal anytime in a few clicks.
š Still not sure about a charge? Talk to us first
If something doesn't look right, please reach out to our team before contacting your bank. We can look up your purchase, explain the charge, and help you sort it out quickly.
Our elves are happy to help! š
Who is Stripe?
Stripe is the secure payment provider we use for purchases made on portablenorthpole.com.
If I turn off renewal, will I lose access right away?
No. Your Magic Pass stays active until the end of your current period, and you won't be charged again.
I bought my Magic Pass in the PNP app. Does this apply to me?
This article is for purchases made on our website. Renewals for purchases made in the app are managed through your App Store or Google Play account.