How do I contact PNP if I am having purchase issues?

Made a purchase that isn't showing in your PNP account? Don't worry, our elves can sort it out!

1. Check which email you're signed in with

Purchases are linked to your PNP account, not to your device. Make sure you're signed in with the same email address you used when you made the purchase.

2. Still missing? Chat with our elves

Go to portablenorthpole.com and open the chat. Our elves will help you track down your purchase.

To help them find it faster, have these ready:

• The email address of your PNP account
• Your receipt or order confirmation (from PNP, PayPal, Apple or Google Play)
• The date of purchase and what you bought

Looking for a refund?

This article only covers purchases that don't appear in your account. To request a refund, see How do I request a refund?

Please note: refund requests received after December 18 are processed after Christmas.