If you are using a mobile device
- Make sure you have the latest version of the app
- Make sure you have the latest OS version for your device (Please keep in mind the minimum OS version for the app to run is: iOS 16 or later and Android 8.0 or later)
- Make sure you have at least 1 GB of free space on your device
- Log out of your app session
- Close the app completely
- Restart your device
- Open it again and log in to your session
If you are using the website
- All modern browsers are compatible with the PNP website, yet we suggest that the browser and desktop you are using meet the following requirements:
Minimum System Requirements:
Operating System:
- Windows 7 or later
- macOS 10.10 (Yosemite) or later
- Linux distributions with modern system libraries
Browser Requirements:
- Google Chrome: Version 92 or later
- Mozilla Firefox: Version 90 or later
- Microsoft Edge: Version 92 or later
- Safari: Version 14 or later
Google Chrome Minimum Version:
- The recommended minimum version for Google Chrome is Version 92 or later. This ensures compatibility with modern web standards and security updates.
Hardware Requirements:
- CPU: Dual-core 2.0 GHz or higher
- RAM: 2 GB or more
- Display: 1024 x 768 resolution or higher
Additional Requirements:
- Stable internet connection with a minimum speed of 10 Mbps
- JavaScript enabled
- Cookies enabled
If the problem persists, please follow the steps below:
- Try using a different browser
- Delete your browser cookies
- Delete your browser history
- If available, upgrade your browser to the newest version
- Restart your router
- Restart your computer
- Ensure you have a stable internet connection