If a photo won't upload in the PNP app on iPhone or iPad, try the following:
- Update the PNP app and your device to the latest versions.
- Make sure the photo is saved on your device and not only in iCloud. If possible, take the photo with your camera instead of choosing it from an album.
- Check that PNP has access to your photos: Settings > Portable North Pole > Photos.
- Try the same photo again, or try a different photo (JPG or PNG work best).
If it still doesn't work, create your video on portablenorthpole.com. Once it's made, it will also be in the app under My Creations.
Still need help? Our elves are happy to help: contact our elves using our support request form.