PNP offers both FREE trial messages as well as Premium Videos and Calls. Both follow three simple steps. Pick the video, call, story or live chat you want, personalize it with details about your child like their name, age and good behaviour etc., then press play or schedule it to arrive. Most experiences are ready within minutes, on whatever device you're using. New in 2026, PNP also offers the Christmas Journey, where users fill our 1 personalization form and then PNP takes care of creating 10+ personalized experiences scheduled throughout the season.